Frequently Asked Questions
A few other things you might want to know.
What documents do I need?
All you need is to upload proof of residence and a scan/copy of your ID. That’s it! No need to fill out any forms – we’ll sort out the rest.
What are the costs?
This is what your invoice will look like:
|Your licence disc fee||This differs for everyone, and is calculated according to car weight.|
|Sorted’s service fee||R250|
What happens if I have fines to pay?
If you have fines to pay, you can still get a new disc. The only time you’ll be prevented from renewing your disc is if your fines are so overdue that they’ve turned into warrants of arrest, which must then be settled.
A warrant of arrest sounds scary, but don’t panic just yet. If you’ve found out that there’s a warrant attached to your vehicle, then it’s as simple as letting us settle the outstanding amount for you. There may be a slight delay with processing your application, but we can still do so! And then you can breathe a sigh of relief that you’ve found out about it through Sorted, versus at a roadblock.
What happens if my disc has expired already?
All that happens in this case is that there will be a penalty added each month it’s overdue, which is 10% of the total price of your disc. Compound interest can be a sneaky thing though, so try renewing your disc as soon as possible to avoid exponential leaps in price.
On a positive note, you do get a 21-day grace period from the time that your disc has expired till penalties kick in.
How long does it usually take?
From the time payment is received, you can expect to get your disc in about 2 – 7 working days. Certain delays we can’t always pre-empt (such as the settling of warrants or inefficient government systems), but you can be assured that speediness is top of mind for us, and we'll keep you updated every step of the way.